Terms of service

Welcome to Eclipsed Flame (“this Website”). 

These Terms and Conditions (“Terms”) govern your access to and use of this Website, as well as any purchases you make through it. By accessing or using this Website, you agree to comply with these Terms. Please read them carefully before using this Website.  

1. Definitions 

1.1 “This Website” refers to the online store operated by Eclipsed Flame.

1.2 “User” refers to any individual or entity accessing or purchasing products through this Website.  

1.3 “Products” refer to the low-temperature candles and related items sold on this Website.  

2. Eligibility**  

2.1 Users must be at least 18 years old or the age of majority in their jurisdiction to use this Website.  

2.2 Users under 18 years old may use this Website only with the supervision and consent of a parent or legal guardian.  

3. Product Information**  

3.1 We make every effort to ensure that product descriptions, images, prices, and availability are accurate. However, product images are for illustrative purposes only, and actual products may vary.  

3.2 We reserve the right to modify product details or discontinue products without prior notice.  

4. Orders and Payment  

4.1 Placing an order constitutes an offer to purchase the selected products, which is subject to acceptance by us.  

4.2 Orders are confirmed only after full payment is received. We accept the following payment methods: [list payment methods].  

4.3 In the event of pricing errors or technical issues, we reserve the right to cancel any order and refund the amount paid.  

5. Shipping and Delivery**  

5.1 We process orders promptly and arrange shipping after payment confirmation. Shipping costs and estimated delivery times will be displayed at checkout.  

5.2 Delays caused by factors beyond our control (e.g., natural disasters, carrier disruptions) do not render us liable for late delivery.  

5.3 Users must inspect the products upon delivery. Any issues must be reported to us within 48 hours of receipt.  

 

6. Returns and Refunds**  

6.1 We offer returns and refunds for eligible products in accordance with our **Return Policy**.  

6.2 To qualify for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase.  

6.3 Due to the nature of low-temperature candles, opened or used products are non-returnable unless there is a manufacturing defect.  

7. User Responsibilities**  

7.1 Users agree to use this Website in compliance with all applicable U.S. and Canadian laws.  

7.2 Users shall not engage in fraudulent activities, transmit harmful software, or infringe upon the rights of others while using this Website.  

8. Intellectual Property**  

8.1 All content on this Website, including but not limited to images, text, designs, and logos, is the intellectual property of Eclipsed Flame or its licensors and is protected by U.S. and Canadian copyright and trademark laws.  

8.2 Users may not copy, distribute, or modify any content from this Website without prior written consent.  

9. Disclaimer of Warranties**  

9.1 This Website and its products are provided “as is” without any warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose.  

9.2 We are not liable for damages resulting from improper use of products or failure to follow usage instructions.  

10. Limitation of Liability**  

10.1 To the maximum extent permitted by applicable law, Eclipsed Flame is not liable for any indirect, incidental, or consequential damages arising from the use of this Website or products purchased.  

10.2 Our liability is limited to the amount paid by the user for the product in question.  

11. Governing Law and Dispute Resolution**  

11.1 These Terms shall be governed by and construed in accordance with the laws of [Your U.S. State] and/or the laws of the Province of [Your Canadian Province], as applicable, without regard to conflicts of law principles.  

11.2 Any disputes arising out of these Terms shall be resolved through negotiation. If unresolved, disputes may be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (for U.S. users) or the Canadian Arbitration Association (for Canadian users).  

12. Amendments and Termination**  

12.1 We reserve the right to amend these Terms at any time. Updates will be posted on this Website and will become effective immediately.  

12.2 We may terminate or restrict access to this Website for users violating these Terms.